Privacy & Cookie Policy

I am required by law to clearly and simply explain what personal data we collect and the reasons why we collect it.

I collect the bare minimum of personal data and use it only for the core business purposes of accounts, record keeping, communication, commission design and the delivery of goods.


Who is Louise Shafar?

I run a bespoke jewellery business from my shop in Glasgow. You can visit my shop online or at:

Louise Shafar
202 Fenwick Road
G46 6UE
United Kingdom

Alternatively, you can telephone 0141 638 4000.


What personal data do I collect?

I collect three kinds – contact data, commisson data and transaction data.

Contact data consists of your name, delivery address, billing address, email address, IP address and phone number. I collect this data so I can send your order to you and contact you about your order if necessary.

Commission data consists of the information required to design and make a piece of jewellery for you or as a gift for a third party. The information required would consist of sizing details, personal preferences and requirements.

Transaction data consists of what you ordered, how much you paid for it and by what means you paid. It is simple common sense to keep a note of what I have sold, but I am also required by law to keep business accounts and to submit an annual tax return. The transaction data is an integral part of this process.

I collect no other personal data or financial data. The financial data associated with my transactions goes to PayPal, and does not come to me.


How do I collect your personal data?

Directly from you when you fill in an online order form or contact form with your contact and transaction details. I am required to obtain your clear consent before collecting your data, and so you have to click a consent box before your order form is sent.

If you phone or visit my physical shop to enquire about a specific product or commission a bespoke piece I will collect the relevant information to process your request.

Also, if you send an email then I will receive your email address.


My Website & Cookies

This website is hosted by Flywheel, who keep the website and online data safe and secure. The website runs a Flywheel cookie which collects very basic information on the number of site visitors we have per day.

I process all payments using WooCommerce through Paypal. WooCommerce runs two necessary cookies on the website to enable the shop and checkout to function throughout your session.

I use Google Analytics to monitor statistics on this website. I use this data to analyse which pages are of most interest to our visitors as a whole so that we can provide relevant future content. I do not profile shopping cart behaviour, or use any data from this website for marketing or targeted ads of any kind. Google Analytics runs four cookies through the website for the purposes of gathering statistical and behavioural  information.

If you disable Cookies in the privacy section of your browser you will still be able to access and browse my website, but you will not be able to make an order, as WooCommerce cookies are required for the functionality of the checkout pages.


How Do I Store Your Personal Data?

Customer order data is stored securely on my website, in my dedicated orders email account and in my tax records dating back 6 years. I can anonymise your order details on request which will strip all personal information from your order. Please remember that if you request this then I can only respond to enquiries about your order if you provide the order number, as that will be our only means of identifying your purchase.

Customer accounts are stored securely on my website and can be deleted on request.

Email enquiries are stored on my dedicated email account, and are deleted along with your contact information after the enquiry has been dealt with.


How long do I keep your personal data?

UK tax laws require me to keep all accounting and transaction data for 6 years following the submission of our tax return.


Can I insist that my personal data is deleted from your records?

Yes, it is your statutory right to do so. I will delete your personal data on request, apart from any current transaction data that we must retain for tax purposes.


Do I share personal data with any third parties?

Data is passed through WooCommerce to PayPal so that your order can be processed.
This website was created on WordPress, with hosting and security managed by Flywheel, a secure and wordpress dedicated hosting company.
Orders are dispatched through Royal Mail, whose employees are able to see the address labels on the parcels.
I use Google Analytics to gather general information on site and page views and other basic site usage data.

I do not share your personal data with any other third parties.


When will you hear from me?

If you make an order you will get a confirmation email after you have completed checkout, and you will get an Order Completed email to let you know your order has dispatched.

If I have a question about your order information I will email you before dispatch to clarify any details that I am not sure about (for example if your shipping address does not include a postcode).

If you buy a Gift Voucher (or if someone buys you a Gift Voucher)  the Voucher will be mailed to you.

If you create a customer account at checkout you will receive an email acknowledging that your account is set up.

If you email me or use my Contact form I will reply to your enquiry.


Customer Accounts

Customer accounts exist purely for your own convenience. They are entirely opt-in and you can checkout as guest if you do not wish to make one. The customer account allows you to log in and check your shipping address is correct, or view your orders and gift vouchers. You can request for your account to be deleted at any time you wish.


Questions & Concerns

If you have any questions or concerns about our Privacy Policy, please email through my Contact page or write to me at my business premises address (given above).